Cancellation Policy

At WinzoLocks, we aim to process and dispatch your orders as quickly as possible. If you need to cancel your order, please review our policy below to understand the applicable timelines and fees.

1. Cancellation Before Dispatch (Same Day)

We offer a window for hassle-free cancellations shortly after an order is placed.

Timeline: You can request a cancellation on the same day you placed the order, provided it has not yet been handed over to our courier partner.
Fees: Same-day cancellations requested before dispatch are free of charge, and you will receive a full refund.

2. Cancellation After Dispatch

Once an order has been dispatched from our warehouse, it enters the logistics network.

Condition: If you request a cancellation after the product has been dispatched, it will be treated as a "cancellation in transit."
Cancellation Fee: A fee of up to ₹200 will be deducted from your refund amount to cover the two-way shipping and handling costs incurred by the brand.
The remaining balance will be credited back to your original payment method.

3. How to Request a Cancellation

To cancel your order, please contact us immediately with your Order Number:

Email: [Insert Support Email]
Phone/WhatsApp: [Insert Support Phone Number]

Note: Cancellation requests sent via social media or other channels may not be processed in time. Please use the direct contact methods listed above for the fastest response.

4. Refund Process for Cancelled Orders

Once your cancellation is confirmed and (if applicable) the product is returned to our facility:

Validation: Our team will process the cancellation and calculate any applicable fees.
Credit Timeline: The refund (minus any cancellation fees) will be credited back to your original payment method within 5-7 working days.

Contact Us

If you have any questions regarding your order status or wish to initiate a cancellation, please reach out:

Website: WinzoLocks.com
Support Hours: [e.g., Mon-Sat, 10 AM - 6 PM]

Cancellation Policy